Hotel Policy

Guests must be 18+ to stay. 

 

All Prices are subject to a 16% IVA and 2% Hotel Tax

 

A Deposit of the TOTAL Room Charges will be taken at time of Booking.

 

The House is NON-SMOKING except in designated terrace areas. 

 

Misconduct and Rude Behaviour that disrupts the peace of other House Guests will result in expulsion without a refund.

 

Guests must Check-In between 3PM-8PM or contact The House prior to arrival for any special Check-In requests. 

 

House Guests are allowed 1-Guest per room to come over during their stay, but if said guest stays the night, they must pay the Extra-Guest Fee.

 

Guests must cancel their Booking 7 Days Prior to their Booking, in order to receive a Full Refund minus the 4% processing fee.

 

A Cancellation Fee equivalent to the total of 1 Night will be charged if Cancelled with notice of 6-3 Days from Arrival.

For Reservations made through our site: Any cancellation made, even if it is during the 7 Day Cancellation Grace  Period, will be subject to a 4% (of total reservation) Cancellation Processing Fee.

 

If Guest Cancels within 48hrs of Reservation, there will be NO Refunds. 

 

There will be NO-REFUNDS If Guest does not show or shortens their stay. 

 

If Guest wishes to extend their stay, they will be charged the going rate for that date. Any discounts or special rates applied to the prior reservation will not be valid.

Our Guest House is an Adults ONLY playground, children are not allowed.

Because of the intricate design of our rooms and spaces and in order to preserve the peace of other guests who may have allergies PETS are NOT ALLOWED under any circumstances. 

A CREDIT CARD must be presented at time of Check-In for any INCIDENTALS accrued throughout the stay. 

Callejon De Volanteros N0. 7

Zona Centro

San Miguel de Allende,

Guanajuato 37700

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Tel: +52 415-121-2055

Stay@TheBrooklane.com